Telemedicine FAQs

How do you request and set up a telemedicine appointment with Seaview?

To request and set up a telemedicine appointment with Seaview, our process has been streamlined to help patients get access quickly and easily.

To request a telemedicine appointment, call us to schedule at 732-660-6200 or you may request an appointment online.

After you make an appointment, you will be sent a link 90 minutes before your appointment. Click the link in your email from your cell phone or your desktop computer or laptop to begin your telemedicine appointment.

Be sure to enable your camera and audio components on whatever device you are using.

It is that simple!

Which telemedicine service do you use?

At Seaview Orthopaedics, we are using the Healow application (www.healow.com) for telemedicine services.

What should you do to prepare for your telemedicine visit?

  • Make sure you have a secure, private location for your visit, and the ability to be hands-free (e.g., not holding a desktop computer or laptop camera, not holding your tablet or smartphone) during the appointment. 
  • When your appointment begins, you will be asked to show government-issued identification.

What should you wear for a telemedicine visit?

If you are being seen for a knee injury, please wear shorts. If you are being seen for a shoulder or arm injury, please wear a tank top. If you are being seen for a back injury, please wear shorts and a tank top. 

Is your information secure when you view it using the Healow App?

All data is SSL-secured with 128-bit encryption and is compliant with all federal HIPAA regulations.

Equipment FAQs

What will you need to complete the telemedicine visit?

For a desktop computer or laptop, you must have an internet connection that has a minimum of 2 MB/s upload and 2 MB/s download speed. You will also need a webcam.

What browsers are compatible with the Healow App?

Mozilla, Firefox, Google Chrome, and Safari are compatible with the Java Runtime Environment installed. If you are having trouble entering your visit via your computer, please try with a 32-bit browser.

Which devices can you use the Healow App?

The app can be used on any Apple or Android enabled device. If you have an iPhone or iPad, you will use the App Store to download the app. If you have an Android phone or tablet, you will use Google Play to download the app.

Of course, an internet connection or Wi-Fi service is needed to download all apps.